Employers’ Charter

At Macclesfield College we aim to provide an efficient, friendly and responsive service. In the Business Unit at Macclesfield College there is a team of staff who are responsible for working with employers. We have a dedicated phone line (01625 410022) and an employer enquiry e-mail address:

We provide comprehensive training and development provision for a wide range of organisations and this is our Charter for working with employers. It provides details of what you can expect from the College and it has been prepared in response to feedback from employers.

The performance against the standards listed below will be monitored throughout the academic year by Employer Feedback and surveys, mystery shopping and the CRM system.

What employers can expect from the Business Unit:

We will:

• Respond to any enquiries by phone or e-mail usually the same day but always within three working days
• Meet with you at your convenience and carry out an Organisational Needs Analysis as requested
• Provide clear information on our courses and training programmes, assessment, qualifications and fees usually in the form of a Training Proposal
• Supply information on any financial or funding opportunities which may be available e.g. Train to Gain, Project funding, Apprenticeships
• Refer you to another high quality provider or a Skills Broker if we are unable to meet your specific training needs
• Provide details of the qualifications, experience and competency of the delivery staff if requested or enable you to meet delivery staff before training starts
• Identify your business/learner aims with you. These will be regularly reviewed with you throughout the training by regular contact 
• Agree with you the method and frequency of feedback on learner’s attendance and progress  prior to the start of training
• Invoice as you require
• Allocate your account to a member of the Employer Engagement team who will monitor delivery and help with any issues that may arise
• Invite you to employer events to experience the College’s new facilities, network with other local employers and provide information about funding and training
• Evaluate the training with you at the end of the programme. This will include: the delegates’ Evaluations, the impact on the business of the training, achievement of business aims and any further training and development needs you may have
• Deal with any complaints quickly and efficiently. If we are unable to resolve the matter to your satisfaction we will refer to Macclesfield College’s formal  Complaints Procedure
• We will deal with any information given by the employer and the learner as confidential within the terms of the Data Protection Act.

What employees can expect:

We will:

• Provide high quality training and development
• Supply professional resources and access to the College Virtual Learning Environment (VLE) and other facilities
• Give you the opportunity to complete a confidential Evaluation Form at the end of the programme
• For longer programmes we will also conduct a Mid-Programme Evaluation which allows the College team to act on any of your comments immediately

How to Book
Call 01625 410022 or email and a training proposal will be developed for you.

Terms and Conditions

Refunds

The College operates a refund policy which is available on request through our Business Development team.

Where a customer wishes to claim a refund on the grounds of quality they must follow the Customer Complaints Procedure for any such consideration.

Where the course is cancelled by Macclesfield College, prior to the start date, a full refund will be made in the same mode as the payment in the case of credit/debit card receipts, otherwise by cheque or Bacs as appropriate.

The above will apply for any requests for refunds unless alternative terms are agreed in writing at the time of negotiation or where the College identifies this in its offer to the public.

Course fees will only be refunded in exceptional circumstances following the College’s; Refund policy

Payment Methods

Once an enrolment is processed we will invoice you. Payment can be made by cheque, Bacs, cash or credit card or debit-card. To pay by credit/debit card or cash you will be need to call in at the College.

Complaints Procedure
This Charter is reviewed and updated each year. If you have a complaint about any College failure to meet these commitments you should follow the College Complaints Procedure.

Copies of this procedure are available on request from Reception as are all the policies referred to in this Charter.

This Charter can be provided in alternative formats if required.

For more information please contact our Business Development Team by email or by telephone: 01625 410022.

For general course information please contact the Customer Service team on 01625 410000